Positive Outcomes of Culture Change

Resident Satisfaction

Early to Mid-Implementation Signs of Quality of Life Impact: Increased levels of resident satisfaction formally (surveys) and informally (verbally to peers and staff); Increased levels of engagement (especially in residents with chronic health conditions or dementia); Emphasis by residents and staff on relationships and community; descriptions of the organization as "home" or "family."

While quality of life is the most important outcome of culture change and person-centered care, resident satisfaction is one proxy for this measurement in nursing homes. Below are examples from case studies.


Providence Mount St. Vincent - Click here to view the Providence case study







Westminster Thurber - Click here to view the Westminster case study

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